Juan C. Andrade to Lead USAA as New CEO and President

USAA, a leading provider of insurance, banking, and investment services for military families, has announced the appointment of Juan C. Andrade as its new President and Chief Executive Officer, effective April 2, 2025. Andrade succeeds Wayne Peacock, who has led the organization since 2020 and announced his retirement in August 2024. This transition marks a significant step in USAA’s journey as a trusted institution serving military members and their families.

Juan C. Andrade's Professional Background

Juan C. Andrade is a seasoned executive with nearly four decades of experience in the financial services industry. He has held several prestigious leadership roles throughout his career:

Everest Group Ltd.: Andrade served as President and CEO, where he transformed the company into a globally diversified insurance and reinsurance provider.
Chubb Overseas General: As President, he managed general insurance operations in over 50 countries outside North America.
The Hartford and Progressive: Andrade held senior leadership roles at these organizations, contributing to significant growth and innovation.

In addition to his corporate achievements, Andrade has a strong background in public service. He has worked in national security and international affairs within the U.S. Federal Government, including roles at the Drug Enforcement Administration, the Office of the Secretary of Defense, and the Executive Office of the President. His unique combination of private sector expertise and public service experience positions him well to lead USAA into its next chapter.

Contributions to USAA

Andrade has been actively involved with USAA as a member of its Board of Directors since December 2020. During his tenure, he contributed to key committees focused on risk management, compliance, and technology. His deep understanding of the organization's mission, combined with his experience as a USAA member, allows him to connect with the needs of its customers on a personal level.

Wayne Peacock’s Legacy

Wayne Peacock’s tenure as CEO has been marked by significant accomplishments that have left a lasting impact on the organization. His leadership during the COVID-19 pandemic was particularly noteworthy, as he successfully transitioned approximately 36,000 employees to remote work, ensuring uninterrupted service to members.

Peacock also prioritized employee welfare, increasing the company’s minimum pay to $21 per hour and expanding benefits, including mental health and family support. Additionally, his commitment to fostering a diverse and inclusive workplace set a strong foundation for the company’s future.

Future Outlook Under Andrade's Leadership

As Juan C. Andrade assumes the role of CEO, USAA is poised to continue its legacy of innovation and excellence. His leadership is expected to focus on several key areas:

Innovation in Member Services: Leveraging advanced technology to enhance the member experience and introduce new, value-added services.
Strengthening Risk Management: Drawing on his extensive experience to fortify USAA’s resilience in an evolving financial landscape.
Strategic Growth: Exploring opportunities for expansion and diversification to better serve military families and adapt to their changing needs.
Commitment to Service: Upholding USAA’s core mission of supporting military members and their families through comprehensive financial solutions.

FAQs

Q1: When will Juan C. Andrade assume his role as CEO of USAA?

A1: Juan C. Andrade will begin his tenure as President and CEO on April 2, 2025.

Q2: What experience does Juan C. Andrade bring to USAA?

A2: Andrade has nearly 40 years of experience in the financial services industry, including leadership roles at Everest Group Ltd. and Chubb Overseas General. He also has a background in public service within the U.S. Federal Government.

Q3: What were Wayne Peacock's significant contributions as CEO of USAA?

A3: Peacock led USAA through the challenges of the COVID-19 pandemic, enhanced employee welfare, and reinforced the company’s commitment to diversity and inclusion.

Q4: How has Juan C. Andrade been involved with USAA prior to becoming CEO?

A4: Andrade has served on USAA’s Board of Directors since December 2020, contributing to the Risk and Compliance and Member and Technology committees.

Q5: What are the anticipated focus areas for USAA under Juan C. Andrade's leadership?

A5: Under Andrade's leadership, USAA is expected to focus on innovation in member services, strengthening risk management, and pursuing strategic growth opportunities.

Conclusion

The appointment of Juan C. Andrade as USAA's new President and CEO marks a significant milestone in the organization's history. With his extensive experience and dedication to serving military families, Andrade is poised to lead USAA into a new era of innovation and growth, building upon the solid foundation established by his predecessor, Wayne Peacock. Members and employees alike can look forward to a bright future under Andrade’s visionary leadership.

Disclaimer: This article is intended for informational purposes only and reflects publicly available information. For official updates, please refer to USAA’s announcements.

Juan C. Andrade to Lead USAA as New CEO and President